Return & Refund Policy

At Norva, your satisfaction matters to us. We offer a clear and straightforward return policy designed to protect our customers and our business.

This policy applies to purchases made through www.thenorvas.com.

Return Window

You have 30 calendar days from the date your order is delivered to request a return.

European Union Customers

If you are a consumer located in the European Union, you have the legal right to cancel an eligible online purchase within 14 days of receiving your order, without providing a reason.

This policy does not limit any mandatory consumer rights available under applicable law.

Return Eligibility

To qualify for a return under our voluntary 30-day policy, the item must be:

- Unused, unworn, unwashed, and unaltered.

- In its original condition.

- Returned with its original packaging, tags, and accessories, if applicable.

- Accompanied by proof of purchase, such as your order number or receipt.

Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by law.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

- The item arrived damaged or defective.

- The wrong item was delivered.

- Applicable law requires otherwise.

When a return results from an error on our part, we will provide instructions and cover the applicable return shipping costs.

Non-Returnable Items

The following items are not eligible for return under our voluntary return policy:

- Personalized or custom-made products.

- Gift cards.

- Final-sale or clearance items clearly marked as non-returnable before purchase.

- Items that have been worn, washed, altered, or damaged after delivery.

These exclusions do not apply when mandatory consumer law provides a right to a refund, repair, replacement, or cancellation.

How to Start a Return

Email norvaasupport@gmail.com and include:

- Your order number.

- The reason for your return.

- Photos of the item, when relevant.

We aim to respond within 2–3 business days with return instructions.

Returns sent without authorization or to an address not provided by our support team may not be accepted. Please do not return an item to the sender address shown on the original package unless instructed to do so.

Deadline to Send Your Return

Once your return is approved, you must ship the item within 10 calendar days.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your refund is completed.

Exchanges

We do not currently offer direct exchanges.

If you need a different size or product, please place a new order and return the original item by following the process above.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact norvaasupport@gmail.com as soon as possible, preferably within 48 hours of delivery.

Include clear photographs of:

- The product.

- The original packaging.

- The shipping label.

- The damaged or incorrect area.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution. Reporting an issue after 48 hours does not remove any mandatory rights provided by applicable law.

Refunds

Once we receive and inspect your return, we will notify you by email.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process it.

Original shipping charges are generally non-refundable unless:

- The return resulted from an error on our part.

- The item was damaged, defective, or incorrect.

- Applicable law requires those charges to be refunded.

For eligible European Union cancellations, the original standard delivery charge will be refunded as required by law. Additional costs for express or upgraded delivery are not refundable beyond the cost of standard delivery.

If more than 15 business days have passed since we approved your refund, contact us at norvaasupport@gmail.com.

European Union Refund Timing

For eligible cancellations under European Union consumer law, refunds will be processed within the legally required period.

We may wait until we receive the returned goods or receive evidence that they have been shipped back, whichever occurs first.

Unless the item was defective, incorrect, or otherwise covered by applicable law, the customer is responsible for the direct cost of returning the item.

Our Commitment

Our goal is to make every Norva purchase smooth, fair, and secure.

If you have questions about a product or return, contact us before sending anything back.

Email: norvaasupport@gmail.com
Website: www.thenorvas.com

Legal Rights

This Return & Refund Policy applies to online purchases made through www.thenorvas.com.

Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be waived under the laws applicable to your purchase.